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FAQ's for Download Kids Music

HOW DO I SAMPLE MUSIC?

First set up an account. The gold membership is free and once you set up an account you'll have a home page. On your home page you'll find your personal media player. This player will hold ten songs that you choose, and you can listen to them our change them any time you want. To listen to music you simply find the song you want to hear and click the blue note next to it. Just click it once, even if it seems like nothing has happened the song will populate in the media player on your home page.

WHY IS THE SONG I WANT TO SAMPLE NOT SHOWING UP ON THE MEDIA PLAYER?

Sometimes it will take the media player a few minutes for the song to populate, because all of the files are different sizes some will take longer than others. If you don't see it right away you can use that time to search for other songs to sample. If the song still doesn't populate on your home page in your media player, you can try logging off and then logging back on. Even if you are logged off the information will continue to transfer to your media player.

WHY IS MY COUNTRY NOT AN OPTION IN THE DROP BOX WHEN I'M CHECKING OUT?

If your country doesn't appear in the drop box when you're checking out, you will want to select the option that reads "other". This information is necessary for billing purposes. It will not affect you since there is no physical merchandise we need to ship.

HOW MANY TIMES CAN I DOWNLOAD THE MUSIC I BUY?

The same song/album can be downloaded three times.

AFTER I LOG OUT HOW DO I GET BACK TO THE PAGE TO DOWNLOAD MUSIC I HAVE PURCHASED?

You do not need to return to the site to download the songs you have already purchased. Those downloads will be sent directly to your email and can be downloaded from there.

IF I SEND IN A REQUEST WHEN CAN I EXPECT A RESPONSE?

A member of our team will respond to your request within two business days of the sent message.

WHAT IF THE MUSIC I PURCHASED DOESN'T DOWNLOAD OR THE ALBUM/SONG IS NOT COMPLETE?

Please use the request form on Downloadkidsmusic.com to contact us immediately. Include the album/song title and a description of the problem you're experiencing. A member of our team will respond to your request within two business days.

WHAT IF THE PDF FILE THAT IS INCLUDED WITH MY PURCHASE DOES NOT DOWNLOAD?

Are you a Platinum Member? If not register to become one today and the PDF files will be included at no extra charge. If a PDF file is included with your album purchase and it doesn't download please use the request form on Downloadkidsmusic.com to contact us immediately. Include a description of the problem and the album that goes with the PDF file you're experiencing a problem with. A member of our team will respond to your request within two business days.

DO I NEED TO BECOME A MEMBER TO LISTEN TO MUSIC ON THE WEBSITE?

No, you can listen to music on the website for free without registering.

DO I NEED TO BECOME A MEMBER TO PURCHASE AND DOWNLOAD MUSIC?

No you are not required to become a member to purchase and download music.

WHAT IS THE FORMAT OF THE MUSIC?

All songs are downloaded in MP3 format. Virtually all music players and computers can play MP3 files.

WHAT PAYMENT TYPES DO YOU ACCEPT?

American Express, Master Card, and Visa.

HOW DO I USE A PROMOTION CODE?

First add the items to your cart then select checkout. During the checkout process you will enter your promotion code and the prices of the items will be adjusted accordingly.

CAN I PURCHASE INDIVIDUAL SONGS?

Yes. You may purchase any song individually or you may purchase the entire album.

ARE SHEET MUSIC/LYRICS OFFERED?

Yes, it is offered for many of our albums. Platinum members receive it for free (when available). Non-Platinum members may purchase it for an additional fee (when available). Sheet music/lyrics are typically offered in PDF format. You will need to have Adobe reader installed to view it. If you do not have it installed you may download and install it for free from

HOW DO I DOWNLOAD MUSIC?

Upon completion of the checkout process you will be taken to the download page where you can immediately download your music. You will also be sent an email with a link to go to the download page. You may use this link to download your music at a later time. If you do not see the email in your inbox, look in your spam folder. If you need assistance downloading your music HERE is a link to a page where you can submit a request for assistant along with your contact information.

Two download methods are offered. We recommend the Download Manager method because it fully automates the process. Download Manager creates a separate folder for each album and names the files using the song names. A second Alternative Method is provided when the Download Manager cannot be installed or does not work properly on your system. The Alternative Method works in almost all browsers but it requires you to manually download one song at a time. See the chart below for your browser and operating system compatibility. Note that Safari is not fully supported on any operating system.

  Microsoft Windows Apple Macintosh
Internet Explorer      
Firefox      
Chrome      
Opera      
Safari      
  Download Manager / Alternative Method Download Manager / Alternative Method

The chart icons represent Download Manager / Alternative Method compatibilities.

HOW TO INSTALL JAVA?

Macintosh users use Software Update tool from the Apple Icon dropdown menu. Java is installed automatically as part of the Software Updates.

If you are on Microsoft Windows you have to download and install Java to use download Manager.

  1. Follow the link below to download and install Java.

  1. Follow the link below to download and install Java.
  1. The link will take you to Java.com homepage.
  1. Click on Agree and Start Free Download button to start download.
  1. A pop up will appear with options.
  2. Click Run to begin the installation process.
  3. Note that the pop up appearance my differ depending on the browser type and version you are using (example picture show Internet Explorer 9)
  4. Wait until installation windows pops up.
  1. Click Install button to start Java installation.
  2. Wait until installation is complete.
  1. When installation is complete it should say "You have successfully installed Java".
  2. Click Close to finish.

ARE YOU ON MICROSOFT WINDOWS USING INTERNET EXPLORER?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  1. Once loaded within a few seconds you will get popup requesting access to your computer.
  2. Click Run to Grant access.
  3. You may also check the checkbox for "Always trust content from this publisher" to skip the popup next time you come to download the order.
  4. Click on Step 1 to select Download Location.
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder.
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method.

  1. Click on Alternative Method Link to go to the Product Download page.
  1. Click on the Download button.
  1. Click Save to Save File to default download location or click down arrow to select Save As and choose you download location.
  2. The default download location on Windows XP is "My Documents" and on Windows Vista and 7 is "Downloads".
  1. Click View downloads to open Internet Explorer download manager.
  1. View Downloads window will show you all the songs you have downloaded.
  2. Repeat Steps 2-4 for each Song.
  3. Note that Alternative Method doesn't auto rename the files, we recommend that you use Download Manager if possible.

ARE YOU ON MICROSOFT WINDOWS USING FIREFOX?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  1. Once loaded within a few seconds you will get popup requesting access to your computer.
  2. Click Run to Grant access.
  3. You may also check the checkbox for "Always trust content from this publisher" to skip the popup next time you come to download the order.
  4. Click on Step 1 to select Download Location.
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder.
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method.

  1. Click on Alternative Method Link to go to the Product Download page.
  1. Click on the Download button.
  1. Select Save File radio button.
  2. Click OK to Save File to default download location.
  3. The default download location on Windows XP is "My Documents" and on Windows Vista and 7 is "Downloads".
  4. Once download is complete Downloads window will pop up to show all the files you have downloaded.
  1. Downloads window will show you all the songs you have downloaded.
  2. Repeat Steps 2-3 for each Song.
  3. Note that Alternative Method doesn't auto rename the files, we recommend that you use Download Manager if possible.

ARE YOU ON MICROSOFT WINDOWS USING CHROME?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  3. Once loaded a popup will appear.
  1. Click Run this time to allow Java Plugin.
  2. You can also click on Always run on this site so it wouldn't ask you again next time to come back to download your order.
  3. Wait a few more seconds and another popup will appear.
  1. Click Run to Grant access.
  2. You may also check the checkbox for "Always trust content from this publisher" to skip the popup next time you come to download the order.
  3. Click on Step 1 to select Download Location.
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method.

  1. Click on Alternative Method Link to go to the Product Download page.
  1. Click on each Download button one by one.
  1. Your songs will automatically be downloaded to the default Downloads folder.
  2. The default download location on Windows XP is "My Documents" and on Windows Vista and 7 is "Downloads".
  3. Note that Alternative Method doesn't auto rename the files, we recommend that you use Download Manager if possible.
  4. To see all downloaded items click Show all downloads.

ARE YOU ON MICROSOFT WINDOWS USING OPERA?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  1. Once loaded within a few seconds you will get popup requesting access to your computer.
  2. Click Run to Grant access.
  3. You may also check the checkbox for "Always trust content from this publisher" to skip the popup next time you come to download the order.
  4. Click on Step 1 to select Download Location.
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder.
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method is NOT supported in Opera!

ARE YOU ON MICROSOFT WINDOWS USING SAFARI?

Download your order using the Download Manager is NOT supported in Safari!

Download your order using the Alternative Method.

  1. Click on Alternative Method Link to go to the Product Download page.
  1. Click on the Download button.
  1. Click Save to Save File to default download location.
  2. The default download location on Windows XP is "My Documents" and on Windows Vista and 7 is "Downloads".
  3. Once download is complete Downloads window will pop up to show all the files you have downloaded.
  1. Downloads window will show you all the songs you have downloaded.
  2. Repeat Steps 2-3 for each Song.
  3. Note that Alternative Method doesn't auto rename the files, we recommend that you use Download Manager if possible.

ARE YOU ON APPLE MACINTOSH USING SAFARI?

Download your order using the Download Manager is NOT supported in Internet Explorer!

Download your order using the Alternative Method is NOT supported in Internet Explorer!

WHY IS SAFARI NOT SUPPORTED?

Safari has a critical bug that prevents the download manager from working. If and when Safari fixes the bug we will support it. In the meantime please use one of the supported browsers listed above.

ARE YOU ON APPLE MACINTOSH USING FIREFOX?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  1. Once loaded within a few seconds you will get popup requesting access to your computer.
  2. Click Allow to Grant access.
  3. You may also check the checkbox for Allow all applets from "downloadkidsmusic.com" to skip the popup next time you come to download the order.
  4. Click on Step 1 to select Download Location.
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder.
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method.

  1. Click on Alternative Method Link to go to the Product Download page.
  1. Click on the Download button.
  1. Click OK to Save File.
  1. Your songs will automatically be downloaded to Downloads folder.
  2. Repeat Steps 2-4 for each Song.
  3. Note that Alternative Method doesn't auto rename the files, we recommend that you use Download Manager if possible.

ARE YOU ON APPLE MACINTOSH USING CHROME?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  3. Once loaded a popup will appear.
  1. Click Run this time to allow Java Plugin.
  2. You can also click on Always run on this site so it wouldn't ask you again next time to come back to download your order.
  3. Wait a few more seconds and another popup will appear.
  1. Click Allow to Grant access.
  2. You may also check the checkbox for Allow all applets from "downloadkidsmusic.com" to skip the popup next time you come to download the order.
  3. Click on Step 1 to select Download Location
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method.

  1. Click on Alternative Method Link to go to the Product Download page.
  1. Click on each Download button one by one.
  1. Your songs will automatically be downloaded to Downloads folder.
  2. Note that Alternative Method doesn't auto rename the files, we recommend that you use Download Manager if possible.

ARE YOU ON APPLE MACINTOSH USING OPERA?

Download your order using the Download Manager.

  1. Click on the Download Manager link to go to the Download page.
  2. Wait for the Product Download page to load.
  1. Once loaded within a few seconds you will get popup requesting access to your computer.
  2. Click Allow to Grant access.
  3. You may also check the checkbox for Allow all applets from "downloadkidsmusic.com" to skip the popup next time you come to download the order.
  4. Click on Step 1 to select Download Location.
  1. Select the folder where you would like to download your order.
  2. Note that the Download Manager will create a sub folder(s) for each album in the folder you selected.
  1. Click Open to return back to the Product Download page.
  2. Notice that the download page now displays the path to your local download folder
  1. Click Step 2 to Start Download.
  1. Each song in the list should say Download Successfully.
  2. Clicking OK will take you to your Personal Contact Menu.

Download your order using the Alternative Method is NOT supported in Opera!

ARE YOU ON APPLE MACINTOSH USING INTERNET EXPLORER?

Download your order using the Download Manager is NOT supported in Internet Explorer!

Download your order using the Alternative Method is NOT supported in Internet Explorer!

HOW AND WHEN WILL I BE BILLED FOR MY PLATINUM MEMBERSHIP?

Your first month will be immediately billed to your credit card upon signup. Thereafter your credit card will be automatically billed on the first of each month.

HOW CAN I CANCEL MY MEMBERSHIP?

You may cancel your membership at any type by clicking on the My Home Page option located under My Account in the left side bar of any page. Next click on the Cancel Membership option and follow the instructions on the page.

WHY DON'T YOU LIST A PHONE NUMBER ON THE WEBSITE?

Because we want to offer our music at the lowest price possible. If you need assistance please submit a request using our online form HERE. If a phone call is necessary to resolve your problem we will gladly call you on our dime.